Important Information

Check-in, check-out and property rules

To help make your stay at Hotel Balcón del Cielo in Guanajuato as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.

Check-in 15:00:00

Check-out 11:00:00

Groups

When booking more than 10 rooms, different policies and additional supplements may apply.

Internet

WiFi is available in public areas and is free of charge.

Parking

Public parking is possible at a location nearby (reservation is not needed) and costs MXN 200 per day.

Pets

Pets are not allowed.

Children and extra bed policy

Children of any age are allowed. Children up to and including 5 years old stay for free when using an existing bed. Children from 6 years old to 12 years old stay for MXN 198 per person per night when using an existing bed. Children from 5 years old to 11 years old stay for MXN 300 per person per night when using an available extra bed. People 12 years old and over stay for MXN 500 per person per night when using an available extra bed. You haven't added any cots. Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Important Information

Please note the hotel's parking facilities are open between 9 am and 9 pm only. Please inform of your expected arrival time in advance.
You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

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Hotel Balcón del Cielo, Guanajuato